Terms of Service

Effective Date: 01/01/2022 Last Updated: 01/01/2026

Overview

This website is operated under the Epistolary brand. Throughout the site, the terms "we," "us," and "our" refer to Epistolary.

Epistolary offers this website, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. Epistolary is the world's home for storyletters — immersive narratives delivered through the mail across romance, horror, cozy mystery, post-apocalyptic, sci-fi & fantasy, and other genres.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms, policies, or guidelines referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, subscribers, and content contributors.

Please read these Terms carefully before accessing or using the website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all the Terms, you may not access the website or use any Services.

Any new features, products, subscription tiers, or tools added to the current store are also subject to these Terms. We reserve the right to update, modify, or replace any part of these Terms by posting updates to the website. It is your responsibility to review them periodically. Continued use of the site following changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products, services, and subscriptions to you.

Contact

Questions about these Terms of Service should be directed to us using the form on our Customer Support page, or by mail at:

Epistolary PO Box 2722 Georgetown, Texas 78627 United States

1. Online Store Terms

• You must be at least the age of majority in your jurisdiction to use this site, or have given consent for any minor dependents to use it. Certain storyletter series (such as those in our romance category) may be intended for adult audiences (18+) only and will be marked accordingly.
• You may not use our products or Services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.
• You must not transmit any worms, viruses, or destructive code.
• A breach or violation of any of these Terms will result in immediate termination of your access to the Services.

2. General Conditions

• We reserve the right to refuse service to anyone, for any reason, at any time.
• Content (excluding credit card information) may be transferred unencrypted across networks and adapted to technical requirements. Credit card information is always encrypted during transfer.
• You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, our storyletters, our stories, our artwork, or any access to the Service without our express written permission.
• "Epistolary," "Storyletters," and our individual story series names (including but not limited to The Lost Bennet Letters, Letters, Lattes and Lies, and The Half-Light Covenant) are trademarks and intellectual property of Epistolary. All letter contents, characters, artwork, and story arcs are protected by copyright.

3. Accuracy, Completeness, and Timeliness of Information

• Information on this site is provided for general purposes only and should not be relied upon as the sole basis for decision-making without consulting more accurate, complete, or timely sources.
• We reserve the right to modify site content at any time without obligation to update any information.
• You agree it is your responsibility to monitor changes to the site.

4. Modifications to the Service and Prices

• Prices for our products and subscriptions are subject to change without notice.
• We reserve the right to modify or discontinue the Service, any story, any subscription tier, or any product (or any part thereof) at any time without notice.
• We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

5. Products, Subscriptions, and Services

• Certain products or Services may be available exclusively online and in limited quantities, and are subject to our Refund Policy.
• Our storyletter subscriptions are recurring by default unless purchased as a prepaid or gift bundle option (such as our Deluxe Gift Bundles, which use activation codes). By starting a subscription, you authorize us to charge your payment method on the agreed schedule until you cancel.
• You may cancel a subscription at any time through your account or by contacting us. Cancellation terms and any applicable refunds are described in our Refund Policy.
• We make every effort to display product imagery accurately but cannot guarantee color accuracy on all devices.
• We reserve the right to limit product sales by person, region, or jurisdiction, and to set quantity restrictions on any order.
• All product descriptions, story arcs, and pricing are subject to change at any time without notice, at our sole discretion.
• We do not guarantee that any product, subscription, or Service purchased will meet your expectations.

6. Accuracy of Billing and Account Information

• We reserve the right to refuse or cancel any order and to limit or cancel quantities purchased per person, household, or order.
• We may contact you if changes or cancellations occur using the email and/or billing address or phone number provided at checkout.
• You agree to provide current, complete, and accurate billing, account, and shipping information for all orders and subscriptions on the site. Address changes are your responsibility — we are not liable for letters or products shipped to an outdated address you have on file.

7. Optional Tools

• We may provide access to third-party tools (such as subscription management platforms or community access tools) "as is" and "as available," without warranties or representations of any kind.
• Your use of any optional tools is entirely at your own risk and discretion.
• Any future features or Services released through the site will also be subject to these Terms.

8. Third-Party Links

• Certain content, products, and Services available through the Site may include materials from third parties.
• We are not responsible for examining or evaluating the content of any third-party websites, products, or Services and are not liable for them.
• Please review the policies and practices of any third party carefully before engaging in any transactions with them.

9. User Comments, Feedback, and Submissions

• Any comments, feedback, reviews, photos, or submissions you provide to us or post in our reader community may be used by us without restriction. This includes the right to edit, copy, publish, distribute, or otherwise exploit such submissions.
• We are under no obligation to maintain confidentiality, provide compensation, or respond.
• We reserve the right to monitor, edit, or remove content we determine in our sole discretion is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable.
• You are solely responsible for your submissions and their accuracy.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors, Inaccuracies, and Omissions

• Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.
• We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

12. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

• For any unlawful purpose, or to solicit others to perform or participate in any unlawful acts;
• To violate any international, federal, state, or local regulations, rules, or laws;
• To infringe upon or violate our intellectual property rights, including the copying or redistribution of our storyletters, stories, artwork, or characters;
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• To submit false or misleading information;
• To upload or transmit viruses or any other type of malicious code;
• To collect or track the personal information of others without consent;
• To spam, phish, pharm, pretext, spider, crawl, or scrape;
• To interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

13. Disclaimer of Warranties; Limitation of Liability

• We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
• All products, subscriptions, and Services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.
• To the fullest extent permitted by law, in no case shall Epistolary, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the Service or any products procured using the Service.

14. Indemnification

You agree to indemnify, defend, and hold harmless Epistolary, our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand — including reasonable attorneys' fees — made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

15. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

16. Termination

• The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.
• These Terms are effective unless and until terminated by either you or us.
• You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, by cancelling your subscription, or by ceasing use of our site.
• We may terminate this agreement at any time without notice if you fail to comply with any term or provision of these Terms, and you will remain liable for all amounts due up to and including the date of termination.

17. Entire Agreement

• The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us, governing your use of the Service, and supersede any prior agreements.
• Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

19. Changes to Terms of Service

• You can review the most current version of the Terms of Service at any time on this page.
• We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.
• It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

20. Contact Information

Questions regarding these Terms of Service should be submitted via our Customer Support page, or by mail to the address listed at the top of this document.